The biggest challenge of remote healthcare systems (e.g. telemedicine) is to actively engage patients. Most of these systems fail due to a lack of adherence. In a increasingly ageing society, with rising of chronic conditions, telemedicine is a key element to keep healthcare costs low, while still being in service of patients.
Philips Research investigated behavioural patterns of chronic patients, in relation to their condition and the way it influences their adherence to the therapy. They identified four psychological profiles, which describe the deeper motivations determining behaviours. As a graduation assignment I was asked to define a set of guidelines to design interactions with telehealth systems, tailored to the profiles, to improve patients’ adherence in using them.
MSc Design for Interaction
IDE Faculty, TU Delft
In collaboration with Philips Research
- set up and conduct of user research
- data analysis and definition of design directions
- development of concepts and experiential prototypes
- concept refinement through user tests and design iterations
- definition of final guidelines for future product development
A specific telehealth product, i.e. a blood pressure meter (BPM), was used as a design case for the project, both as a reference during research and to explore different design solutions.
I chose to work with two out of four patients’ profiles, to narrow the project focus and deepen the research.
Different solutions were designed and tested with patients in several design iterations through the use of experiential prototypes.
The final outcome consists in a set of design guidelines tailored to each profile, as a basis for future product development.
The guidelines address various aspects of human-product interactions, on different levels, from the characteristics that the general telehealth system should have, to the way it should interact and give feedback to the user, to its aesthetic qualities.